Tohana Manglam Diagnostics gives due importance to the training and has well-trained technicians and staff to carry out the investigations. The doctors give personalized services to the clients and ensure that all the tests are performed as best as possible to give accurate results. As a mark to its commitment to accuracy, reliability & reproducibility, all types of equipment are regularly calibrated using standard calibrators and controls to ensure that the equipment are working optimally and gives quality results.
All activities are performed keeping “FOCUS ON THE CUSTOMER.” Tohana Manglam Diagnostics realize its responsibility towards its valued customer and society because the investigation report given by Tohana Manglam Diagnostics helps the clinicians and doctors in the efficient management of the disease and consequent treatment to the customer for early recovery.
Patient feedback is taken as an important input for continual improvement of the organizational functioning. The key to the organization’s success and reputation as one of the best medical diagnostic is the accuracy of test results, which has been made possible due to the strict quality control system followed, where each and every test result is verified by the doctor and in case of doubts and/or abnormal results the tests are rechecked. Besides this, as a regular practice, some tests are repeated just for internal quality assurance purposes.
The quality system activities are the root of the quality. Quality is always a result of intelligent and consistent team effort and never by accident. To achieve this, Tohana Manglam Diagnostics has installed modern equipment, which is fully/semiautomated, thereby minimizing human errors. These equipments are regularly calibrated against the standard calibrators and the results are checked for proper performance of the equipment. Tohana Manglam Diagnostics also maintain alternative or standby test equipment, which ensures timely delivery of test reports and also helps in cross verifications of the results as internal quality assurance checks.
To ensure proper functioning of the equipment, Tohana Manglam Diagnostics enters into Annual Maintenance Contract (AMC) with the equipment suppliers. They perform the regular maintenance exercise, breakdown maintenance and detailed calibration ensuring accuracy of the each and every time.
The customer care and service are the prime objective. To achieve this, the whole organization is completely computerized. The patient is registered at the reception end where the registration slip and the receipt are generated. The registration slip carries a unique reference number, patient details and test details with the date and time of issue of reports. All the work stations are connected by LAN, the users have individual passwords. The machines handling large volume of work have bidirectional inter-phasing and bar-coding. The test results are verified by consultants online and are authenticated for auto printing, thus minimizing transcription errors. The generated report specifies the time of specimen received and the date of printing. The patient details are followed by the lab report along with the biological reference ranges.